PRIVACY POLICY

Crunch Female Fitness Centre Pty Ltd (ABN37709780759)

 

Last Updated: 1 June 2026

 

Introduction

Crunch Female Fitness Centre Pty Ltd (“Crunch Female Fitness Centre”, “we”, “us”, or “our”) is committed to protecting the privacy of our members, guests, website visitors, prospective members, employees, contractors, and other individuals with whom we interact. This Privacy Policy explains how we collect, use, disclose, store, and manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By accessing our website, using our services, attending our facilities, or otherwise providing personal information to us, you acknowledge the practices described in this Privacy Policy and consent to us using your Personal Information in accordance with this policy.

 

What Personal Information We Collect

We collect sensitive information only with your consent or where otherwise permitted or required by law. Depending on the nature of our relationship with you, we may collect personal information including:

Identity & Contact Information

  • Full name, residential and postal address
  • Email address and telephone number
  • Date of birth
  • Emergency contact details
  • Student, Senior or Fitness Passport identification details
  • Gender information where relevant to our services

Membership & Services Information

  • Membership details and Service preferences and information
  • Attendance records, booking information and program participation details
  • Fitness assessments and personal training records

Payment Information

  • Payment information, billing address, payment method details and transaction history
  • Direct debit information (including bank account BSB and account numbers processed via Debitz).

Photos & Video Footage

A Member’s photo is attached to their personal profile and its primary use is to identify the Member within the facility. There is constant closed-circuit video surveillance (CCTV) within the premises for the purpose of safety and protection of the members, guests, staff, equipment and facilities. Video footage may be reviewed and recorded by staff if required to address safety concerns. Member’s photos and/or video footage of members or guests will not be used or disclosed for any other purposes without consent, except in exceptional cases when disclosure may be required by law or is necessary to protect the rights or property of Crunch, or any member of the public, or to lessen a serious threat to a person’s health or safety.

Health and Sensitive Information

As a fitness provider, we may collect health information that is reasonably necessary to provide our services safely and effectively, including:

  • Medical conditions and health declarations
  • Injury history and physical limitations
  • Exercise readiness questionnaires and information relevant to personal training or wellness services.
  • Pregnancy-related information
  • Fitness goals, body measurements

 

Information We Collect Through Our Website and Digital Platforms

When you visit our website or use our online services, we may collect information such as:

  • IP address
  • Browser type and device information
  • Website usage data, login information, pages visited
  • Referral sources
  • Cookies and similar technologies.

This information helps us improve our services, website functionality, and user experience.

 

How We Collect Personal Information

We may collect personal information directly from you when you:

  • Join or enquire about membership
  • Complete forms or questionnaires
  • Participate in fitness programs
  • Use our website or mobile applications
  • Subscribe to communications, enter competitions or promotions
  • Contact our customer service team who will, if necessary, make notes and save communications in the form of emails, messages, conversations, or contributions to discussions exchanged within the Platforms.
  • Attend our facilities or events

We may also collect information from:

  • Your authorised representatives
  • Healthcare professionals where authorised
  • Payment service providers
  • Technology and booking platforms
  • Referral partners
  • Publicly available sources where lawful.

 

Why We Collect and Use Personal Information

We may use personal information to:

  • Establish and manage memberships
  • Provide fitness, wellness, and related services
  • Process payments and billing
  • Verify identity
  • Manage bookings and appointments
  • Conduct fitness assessments, provide personalised programs and recommendations
  • Respond to enquiries and customer support requests
  • Maintain health and safety standards, improve our facilities, programs, and services
  • Conduct market research and business analysis
  • Comply with legal and regulatory obligations
  • Prevent fraud and protect our business operations.

Marketing Communications

We may use your contact information to provide updates about:

  • Membership offers and promotions
  • New programs and services
  • Events and competitions
  • Health and fitness content

You may opt out of receiving marketing communications at any time by:

  • Clicking the unsubscribe link in electronic communications
  • Contacting us directly

Updating your communication preferences where available.

We will continue to send service-related communications necessary to manage your membership or account.

 

Disclosure of Personal Information

We do not sell, rent, or trade your personal records. Your data is only disclosed to authorized parties under strict operational contexts, such as:

  • Our facility staff, personal trainers, contractors, allied health professionals and management team to guide your training safely
  • Secure payment gateways and clearing financial networks (PayPal and Debitz) and third party debt collection agency for the purpose of retrieving unpaid membership fees or services provided
  • Trusted third-party technology service providers (such as GymMaster) and cloud hosting providers
  • External professional advisers, insurers, government agencies, regulators, courts, or law enforcement where required
  • Prospective buyers in the event that Crunch Female Fitness Pty Ltd undergoes a commercial business sale or corporate asset transfer.

We take reasonable steps to ensure third parties handling personal information on our behalf maintain appropriate privacy and security standards.

 

Overseas Disclosure

Some of our service providers may store or process information outside Australia. Where personal information is transferred overseas, we take reasonable steps to ensure that recipients handle the information in a manner consistent with Australian privacy laws. Countries in which information may be processed can include locations where our technology, payment, communication, or cloud service providers operate.

Our Member Portal, Member Booking App and Gym Management software provider is GymMaster, a Treshna product owned by Treshna Enterprises Ltd. Their privacy policy can be viewed here: https://www.gymmaster.com/privacy-policy/

 

Security of Personal Information

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from: Unauthorised access, misuse, interference, loss, modification, disclosure.

These measures may include:

  • Password protection, secure networks and secure document storage.
  • Access controls and encryption where appropriate
  • Staff training

Despite our efforts, no method of electronic transmission or storage can be guaranteed to be completely secure.

 

Retention of Information

We retain personal information only for as long as necessary to:

  • Deliver our services
  • Meet legal obligations
  • Resolve disputes
  • Enforce agreements
  • Maintain appropriate business records.

When information is no longer required, we take reasonable steps to securely destroy or de-identify it.

 

Access and Correction

You may request access to personal information we hold about you. You may also request correction of information that is inaccurate, incomplete, outdated, or misleading. Requests should be made using the contact details provided below. We may require identity verification before processing requests.

 

Cookies and Analytics

Our website may use cookies and similar technologies to:

  • Improve website performance
  • Remember user preferences and enhance user experience
  • Analyse website traffic and support marketing activities

Most web browsers allow users to manage cookie preferences through browser settings.

 

Third-Party Websites and Services

Our website and communications may contain links to third-party websites or services. We are not responsible for the privacy practices of third parties and encourage users to review their privacy policies before providing personal information.

 

Children and Young Persons

Where services are provided to minors, personal information may be collected from a parent, guardian, or authorised representative as permitted by law. Parents and guardians may contact us regarding information held about their children.

 

Complaints

If you believe we have breached your privacy rights or mishandled personal information, you may submit a complaint using the contact details below. We will investigate complaints and aim to respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the:

Office of the Australian Information Commissioner

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or services. The current version will always be available on our website and will include the date of the latest revision.

 

Contact Us

For any questions regarding this Privacy Policy or your personal information, please contact us using the details below:

Crunch Female Fitness Centre Pty Ltd

Privacy Officer

MarketPlace Shopping Centre

Basement CP2

Cnr Marion & Flood Streets

Leichhardt

NSW 2040

 

Phone: (02) 9518 1588

Email: info@crunchfitness.com.au

Website: https://www.crunchfitness.com.au/